Legal
Payments & Refund Policy
Last updated: October 2026
Fees and payment
Programme fees are listed on the Service in Indian Rupees. You can pay the full fee at enrolment, or pay the same total in four equal monthly instalments (see "Paying in instalments" below). Payment is collected through our payment gateway, Cashfree, which accepts UPI, cards, net banking and other methods. Once you have enrolled, the fee for that enrolment will not be amended or altered. We may revise the price of our programmes at any time; a revision does not affect an enrolment already paid for, or an instalment plan already started. You will receive an invoice by email once payment is confirmed.
Paying in instalments
You can choose to pay any programme in four equal monthly instalments. The total is the same as paying in full: there is no extra charge for paying in parts. • The first instalment is collected when you set up a UPI AutoPay mandate at checkout. You get full access to the programme straight away. • The remaining three instalments are debited automatically from the same account, one month apart. Your bank sends a notice before each debit. • If an instalment cannot be collected, your bank retries it. We will email you. If it is still unpaid seven days later, lessons, the AI coach, mentor chat and live sessions pause until it is paid. Your progress is kept, and access returns as soon as the payment goes through. • To stop future instalments, write to support@theinversity.com. Stopping them ends access at the end of the period already paid for.
Your 7-day refund
If you change your mind within 7 days of paying, you get a full refund - no questions asked. • Paid in full: we refund the full amount. • Paid in instalments: we refund every instalment collected so far and cancel your UPI AutoPay mandate, so nothing more is taken. The 7 days start on the day your payment (or your first instalment) is confirmed. Your access to the programme ends when the refund is made. Enrolments paid before 22 October 2026 keep the refund terms they were sold with: 15 calendar days from the first scheduled class.
How to request a refund
The quickest way: sign in to your learning account, open Devices, and choose "Cancel and get a refund". The refund starts immediately. Or email support@theinversity.com from the email address used at enrolment, with your order ID. We start the refund within one business day. If the learner is under 18, the refund is requested by the parent or guardian who paid.
What is not refundable
Refunds are not available where: • The request is made after the 7-day window has closed. (We may still help in exceptional cases; write to us.) • The enrolment has been terminated by us for a breach of our Terms and Conditions, including sharing access or redistributing our materials. Free counselling sessions, free games and free demo sessions carry no fee and so have nothing to refund.
How refunds are processed
Refunds are returned to the original payment method. We do not refund to a different account, card or person. Expected timelines once a refund is initiated: • UPI and net banking - 5 to 7 business days. • Credit and debit cards - 7 to 10 business days to reflect in the source account. These timelines depend on your bank's turnaround times and on RBI guidelines, and are outside our control. The refund is complete from our side once the payment gateway confirms it has been initiated. Refunds are made in Indian Rupees for the amount actually paid.
Referral discounts and cashback
A learner or parent who has paid for a programme can share a referral code. A friend who enrols with it gets 10% off the programme fee. Each code can be used three times. The person who shared the code receives cashback of the same amount to the UPI ID they add in their learning account, once their friend's 7-day refund window has passed. If the friend takes a refund, no cashback is paid. Cashback is sent by our team, usually within 7 business days of becoming due. Codes are not available to learners under 18; their parent or guardian holds the code.
If we cancel or reschedule
If we cancel a programme before it begins, or discontinue it partway through, we will refund the fee for the undelivered portion in full, regardless of the refund window, and cancel any remaining instalments. If we reschedule a live session, we will give you as much notice as we reasonably can and offer an alternative slot or a recording. Rescheduling a session is not by itself a ground for a refund.
Failed and duplicate payments
If a payment fails but money has left your account, it is normally reversed automatically by your bank within 5 to 7 business days. If you are charged twice for the same enrolment, contact us with both transaction references and we will refund the duplicate in full, outside the refund window and without deduction.
Chargebacks
If you have a concern about a payment, please contact us first - we can usually resolve it faster than a bank dispute. Where a chargeback is raised, we may suspend access to the programme while it is investigated, and we will provide the payment gateway and your bank with enrolment and delivery records in response.
Dispute resolution
If you are unhappy with a refund decision, contact our Grievance Officer at grievance@theinversity.com. We acknowledge complaints within 48 hours and resolve them within 30 days. If the dispute is not resolved within thirty days, it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitrator shall be appointed by mutual agreement between the parties; if the parties cannot agree within thirty days, the arbitrator shall be appointed by the competent court at Bengaluru on application by either party. Neither party may unilaterally appoint the arbitrator. The seat and venue of arbitration shall be Bengaluru and proceedings shall be conducted in English. Subject to the above, the courts at Bengaluru shall have exclusive jurisdiction. Nothing in this policy affects the remedies available to you as a consumer under the Consumer Protection Act, 2019.
Contact us
Xploreroots Private Limited 1658, First Floor, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India Refunds and support: support@theinversity.com General enquiries: contact@theinversity.com Grievances: grievance@theinversity.com Phone: +91 84319 56045