Legal
Payments & Refund Policy
Last updated: September 2026
Fees and payment
Programme fees are listed on the Service in Indian Rupees and are payable in full at the time of enrolment. Payment is collected through our payment gateway, which accepts cards, UPI, net banking and other methods it supports. Once you have enrolled, the fee for that enrolment will not be amended or altered, and no exemptions are made. We may revise the price of our programmes at any time; a revision does not affect an enrolment already paid for. You will receive an invoice by email once payment is confirmed.
Your refund window
You may claim a refund at any time within 15 calendar days of your first scheduled class. The 15-day window starts on the date of your first scheduled class and includes Saturdays, Sundays and public holidays. For example: if your first class is scheduled for the 1st of a month, your refund claim must reach us on or before the 16th of that month. The window runs from the date the class was scheduled, whether or not you attended it.
How to request a refund
Send a refund request by email to support@theinversity.com from the email address used at enrolment, including: • The learner's name • The programme enrolled in • Your order ID or transaction reference, as shown on your invoice • The date of your first scheduled class We will acknowledge your request within twenty-four hours and confirm whether it qualifies within five business days. If the learner is under 18, the request must come from the parent or guardian who completed the enrolment.
What is not refundable
Refunds are not available where: • The request is made after the 15-day window has closed. • The enrolment has been terminated by us for a breach of our Terms and Conditions, including sharing access or redistributing our materials. • A certificate has already been issued for the programme. Free counselling sessions and free demo sessions carry no fee and so have nothing to refund.
How refunds are processed
Approved refunds are returned to the original payment method. We do not refund to a different account, card or person. Expected timelines once a refund is initiated: • Credit and debit cards - 7 to 10 business days to reflect in the source account. • UPI and net banking - 5 to 7 business days. These timelines depend on your bank's turnaround times and on RBI guidelines, and are outside our control. The refund is complete from our side once the payment gateway confirms it has been initiated. Refunds are made in Indian Rupees for the amount actually paid. Any payment gateway charges, bank charges or foreign exchange differences are not reimbursed.
If we cancel or reschedule
If we cancel a programme before it begins, or discontinue it partway through, we will refund the fee for the undelivered portion in full, regardless of the 15-day window. If we reschedule a live session, we will give you as much notice as we reasonably can and offer an alternative slot or a recording. Rescheduling a session is not by itself a ground for a refund.
Failed and duplicate payments
If a payment fails but money has left your account, it is normally reversed automatically by your bank within 5 to 7 business days. If you are charged twice for the same enrolment, contact us with both transaction references and we will refund the duplicate in full, outside the 15-day window and without deduction.
Chargebacks
If you have a concern about a payment, please contact us first - we can usually resolve it faster than a bank dispute. Where a chargeback is raised, we may suspend access to the programme while it is investigated, and we will provide the payment gateway and your bank with enrolment and delivery records in response.
Dispute resolution
If you are unhappy with a refund decision, contact our Grievance Officer at grievance@theinversity.com. We acknowledge complaints within twenty-four hours and aim to resolve them within fifteen days. If the dispute is not resolved within thirty days, it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitrator shall be appointed by mutual agreement between the parties; if the parties cannot agree within thirty days, the arbitrator shall be appointed by the competent court at Bengaluru on application by either party. Neither party may unilaterally appoint the arbitrator. The seat and venue of arbitration shall be Bengaluru and proceedings shall be conducted in English. Subject to the above, the courts at Bengaluru shall have exclusive jurisdiction. Nothing in this policy affects the remedies available to you as a consumer under the Consumer Protection Act, 2019.
Contact us
Xploreroots Private Limited 1658, First Floor, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India Refunds and support: support@theinversity.com General enquiries: contact@theinversity.com Grievances: grievance@theinversity.com Phone: +91 84319 56045