Legal
Privacy Policy
Last updated: September 2026
Who we are
The-Inversity is operated by Xploreroots Private Limited (CIN U80301KA2020PTC140401), 1658, First Floor, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India. In this policy, "we", "us" and "our" mean Xploreroots Private Limited. This policy explains what personal data we collect through https://theinversity.com and our programs, why we collect it, who we share it with, where it is stored, and the rights you have over it. We are the Data Fiduciary for the personal data described here, within the meaning of India's Digital Personal Data Protection Act, 2023.
Information we collect
Information you give us directly: • Enrolment and contact details - name, email address, phone number, postal address, city, state and PIN code. • Details of a parent or guardian where the learner is under 18 - name and phone number. • Programme selection, session bookings and the content of enquiries you send us. Information collected automatically: • Usage data - IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and diagnostic data. • Cookie and analytics data, as described under "Cookies and analytics" below. Payment information: We do not collect or store your full card number, CVV or UPI PIN. Payments are processed by our payment gateway, which handles card and bank details directly. We receive only a transaction reference, the amount, the payment status and the payment method used.
Children and parental consent
Our FLY programme is designed for learners aged 13 to 17, and other programmes may be used by people under 18. We treat the personal data of anyone under 18 as children's data under Section 9 of the Digital Personal Data Protection Act, 2023. Where the learner is under 18: • Enrolment must be completed by a parent or legal guardian, and the parent or guardian must provide verifiable consent to our processing of the child's personal data. • We ask for the parent or guardian's name and contact number at enrolment and use those details to confirm consent and to communicate about the programme. • We do not carry out behavioural or targeted advertising directed at children, and we do not track children across third-party websites for advertising purposes. • We do not process a child's personal data in any way that is likely to cause a detrimental effect on their wellbeing. A parent or guardian may withdraw consent at any time by writing to us using the contact details below. Withdrawing consent will end the learner's access to the programme, and we will delete or anonymise the child's personal data except where we are required by law to retain it. If you believe a child's data has been provided to us without proper parental consent, contact our Grievance Officer and we will delete it.
How we use your information
We use personal data to: • Create and manage your enrolment, and give you access to the programme you purchased. • Process payments, issue invoices and handle refunds. • Schedule, confirm, reschedule and cancel counselling sessions and live classes. • Send service communications - confirmations, invoices, session reminders and important changes to a programme. • Respond to enquiries and provide learner support. • Improve our programmes and website, and understand which content is useful. • Meet legal, accounting and tax obligations, and to establish, exercise or defend legal claims. We will ask for your separate consent before sending you marketing about programmes you have not purchased, and you can withdraw that consent at any time.
Who we share information with
We do not sell your personal data. We share it only with service providers who process it on our behalf, under contract and only for the purposes described here: • Cashfree Payments - to process payments and refunds. Cashfree receives your name, contact details, order reference and payment information. • Microsoft (Microsoft 365 / Graph) - to send transactional email such as confirmations and invoices from our own mailboxes. • Neon (database hosting on Amazon Web Services) - to store enrolment, booking and enquiry records. • Google Analytics - to measure website usage, as described under "Cookies and analytics". • Vercel - to host and serve the website. • Meta (WhatsApp) - if you choose to contact us on WhatsApp. Your message, phone number and profile name are processed by WhatsApp under Meta's own privacy policy. Do not send payment card details or other sensitive information over WhatsApp. We may also disclose personal data where we are required to do so by law, by a court, or by a government or regulatory authority, or where disclosure is necessary to protect our rights, safety or property.
Where your information is stored
Our website and database are hosted on infrastructure located in the United States. This means personal data you provide - including enrolment and booking records - is transferred to, stored and processed outside India. We transfer this data on the basis of your consent and our contracts with those providers, and we require them to apply appropriate security measures. Transfers are made only to countries not restricted by the Central Government under Section 16 of the Digital Personal Data Protection Act, 2023. If you would prefer your data not to be stored outside India, we will not be able to provide the Service to you. You can contact our Grievance Officer to discuss this or to request deletion.
Cookies and analytics
We use cookies and similar technologies for two purposes: • Necessary cookies keep you signed in where relevant, remember choices you make, and help prevent fraudulent use. The Service does not work properly without them. • Analytics cookies, set by Google Analytics, tell us how the site is used in aggregate - which pages are visited, for how long, and from which broad location. We use this to improve the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you refuse cookies, some parts of the Service may become unavailable. We do not use cookies to build advertising profiles, and we do not permit behavioural advertising to users we know to be under 18.
How long we keep information
We keep personal data only as long as we need it: • Enrolment and payment records - for eight years from the end of the financial year in which the transaction took place, to meet accounting, tax and audit obligations under Indian law. • Session bookings and enquiries - for up to twenty-four months after your last interaction with us, unless you ask us to delete them sooner. • Analytics data - for up to fourteen months. After these periods we delete or irreversibly anonymise the data. Where you withdraw consent or ask for erasure, we act on that request as described under "Your rights", subject to any legal obligation to retain particular records.
How we protect information
We use commercially reasonable technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls on our administrative systems, and restricting access to personal data to the people who need it to do their work. No method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required by law.
Your rights
Subject to applicable law, you have the right to: • Ask for a summary of the personal data we hold about you and how we process it. • Ask us to correct or complete inaccurate or incomplete data. • Ask us to erase personal data we no longer need or that you provided with consent you have since withdrawn. • Withdraw your consent at any time, without affecting processing already carried out. • Nominate another person to exercise these rights on your behalf in the event of your death or incapacity. • Raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied with our response. Where the learner is under 18, these rights are exercised by their parent or legal guardian. To exercise any of these rights, write to our Grievance Officer using the details below. We will respond within thirty days. We may ask you to verify your identity before we act on a request.
Grievance Officer
If you have a question, concern or complaint about how we handle personal data, contact our Grievance Officer: The Grievance Officer Xploreroots Private Limited 1658, First Floor, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102 Email: grievance@theinversity.com Phone: +91 84319 56045 We will acknowledge your complaint within twenty-four hours and aim to resolve it within fifteen days of receipt. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and where the change is significant we will tell you by email or a notice on the website before it takes effect. We encourage you to review this page periodically.
How to contact us
Xploreroots Private Limited 1658, First Floor, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India General enquiries: contact@theinversity.com Learner support: support@theinversity.com Privacy and data rights: grievance@theinversity.com Phone: +91 84319 56045